Audience and Tools: I led the development of the "Salesfloor Inventory Management" e-learning module, designed ​to train new employees in effective stocking practices. I took charge of this project at a retail establishment, ​utilizing Articulate Rise and Canva to create a comprehensive training program.


Business Problem: In response to increased customer complaints, store management requested an engaging ​training tool to teach new employees how to maintain a well-stocked sales floor and accurate inventory. This ​interactive module focuses on job relevance and application to enhance the customer experience.


Process: I meticulously developed this comprehensive training module utilizing the ADDIE model in close ​collaboration with store management as subject matter experts. Their invaluable insights were instrumental in ​ensuring the training's relevance and effectiveness. Moreover, through careful observations and employee ​interviews, the content was further enriched, resulting in a practical and comprehensive module. The training ​incorporates content grouping, scaffolded applications, job-specific examples, interactive experiences, and ​thorough knowledge checks. It equips employees with the knowledge and confidence to maintain a fully stocked ​sales floor and accurate inventory, leading to more efficient and effective sales floor management.


Evaluation: Level 2: Learners assessed their understanding through knowledge checks and assessments within ​the module. Level 3: Management evaluated the training's impact through observations, comparisons of sales ​floor stock levels before and after training, interviews, and customer feedback.


Solution: Management confidently reports that the training has dramatically enhanced employees' capability to ​elevate the customer experience and uphold precise inventory practices on the sales floor.

Design Document

Microlearning

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